FREQUENTLY ASKED QUESTIONS - FAQ
This is the most common question we get from people traveling to Cancun. From breast milk, to live animals, to medicine, to cigarettes, or even gift bags for your wedding, etc. You need to be aware that if you are coming from ANY country outside of Mexico there will be some limitations on what you can bring into Mexico. The same goes for what you can take OUT of Mexico upon your departure. Because this is a CUSTOMS question it is best that you check with your nearest MEXICAN CONSULATE prior to your trip to Cancun.
Here is a link to Mexican Consulates around the world: Mexican consulates around the world
Please be aware that we WILL NOT answer emails regarding CUSTOMS questions as we are not authorized to give official information. Please contact your nearest Mexican Consulate for details and documentation.
Yes, and as such it is regulated by international treaties and laws.
Cancun is located in the Northeast point of the Yucatan Peninsula in the Caribbean Ocean
No, Cancun is a resort with its own hotels and attractions. The Riviera Maya is the area South of Cancun which has become very known thanks to the new mega All Inclusive hotels and attractions such as Xcaret and Tulum.
No, Cancun is a resort with its own hotels and attractions. The Riviera Maya is the area South of Cancun which has become very known thanks to the new mega All Inclusive hotels and attractions such as Xcaret and Tulum.
Visitors from other countries including the United States need passports and sometimes visas to enter Mexico. Please check with your travel agent or the Mexican Consulate in your area about the documents you need to travel to Mexico. For more information please visit our immigration page.
Yes there is. Most of the time this airport tax is included in the price of your ticket. Please check with your airline or check your airline ticket to make sure the tax is included. Depending on the exchange the tax is around $48.00 USD per person.
The hotels located in Cancun are about 20-30 minutes away depending on which hotel. Playa del Carmen hotels are located about 50-60 minutes away. It takes about 1hr. to get to Akumal or Puerto Aventuras and about 1 1/2 hrs. for Tulum.
There are several easy ways to get to your hotel from the airport. Please click on the following link to go to TRANSPORTATION
No, regular taxis or cabs ARE NOT allowed to pick up passengers at the airport. Only authorized transportation companies are allowed. Please go to the transportation page where you can read about the different transportation options from the airport to any location in Cancun and Riviera Maya
All major airlines from the United States and Canada fly to Cancun. They have connecting service from almost every city in North America and direct nonstop service from all major hubs. There are also several airlines from Europe and South America that either fly directly to Cancun or with a stop at a major hub.
Yes there are. There is a company called "Mexicana de lockers del Sureste." Sorry no e-mail or webpage, but you can contact them by phone at (998) 734 8052 (this is a local Cancun phone number).
The main number is (998) 848 7200. For terminal 3 dial ext. 1282; for terminal one dial extension 1251. Please note when calling from your home or cell phone this is a long distance call to Mexico.
There are three (3) terminals. Terminal 2, Terminal 3 and Domestic terminal. There is also a FBO terminal for Private Jets.
There is a FREE shuttle between Terminals. Just ask any airport representative for the Terminal Shuttle stop.
Not quite! The arrival terminals are NON-Smoking. On the departure terminals there are some designated smoking areas, mostly in restaurants and bars.
The best and most economical way is by booking your transportation in advance. Please refer to our Transportation Section for rates and reservations.
Yes the airport is open and operating 24hrs 365 days of the year.
Yes, there are ATMs and money exchange desks at each of the international arrival terminals. The exchange rate varies each day.